The Frequent Flyer Academy - August 10th, 2013

Hello savvy travelers. I realize that I’ve neglected this blog lately, and for that you have my apologies. I’ve been focused on an exciting new project that will help you become a travel expert just like me. It’s called the Frequent Flyer Academy…

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How to get the most from airline customer service - June 4th, 2013

Travel is full of disruptions. Some trips go smoothly and quickly, while others end up with cancelled flights and unplanned stops. In my case, I spent the night in Chicago because my American Airlines flight there from Toronto was delayed by several hours. How American handled this delay is a case study in effective customer service. It also helped that I knew what the airline would – and would not – do for me in this situation…

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Are fuel surcharge fees devaluing your miles? - May 16th, 2013

In recent years, airlines have become addicted to fee revenue. When oil prices spiked in 2008, airlines began instituting fuel surcharges. These charges were a way for the airline to collect additional revenue per ticket without actually raising the fare. While simply raising fares would have been an honest, transparent response to higher fuel costs, airlines chose the low road, hiding these fees under labels like “YQ charge”…

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Rental cars: Advantage vs. Avis - May 14th, 2013

It’s easy to get spoiled as a frequent rental car customer. Rental agencies’ preferred programs make renting incredibly simple. I walk off the plane, walk to my car, get in and drive away. Before last week, I hadn’t rented a car the “traditional” way in several years. The differences make for an interesting comparison.

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United change fee now up to $200: Are airline change fees justified? - April 22nd, 2013

Late last week, United Airlines announced that change fees on discounted economy cabin tickets would rise from $150 to $200. So far United’s competitors have not matched, but unless the traveling public forces United to roll back this change it’s a safe bet that American, Delta and US Airways will soon match…

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