The Frequent Flyer Academy
How to get the most from airline customer service
Are fuel surcharge fees devaluing your miles?
United change fee now up to $200: Are airline change fees justified?
Beware of phantom award availability on United

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The Frequent Flyer Academy

Hello savvy travelers. I realize that I've neglected this blog lately, and for that you have my apologies. I've been focused on an exciting new project that will help you become a travel expert just like me. It's called the Frequent Flyer Academy...

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How to get the most from airline customer service

Travel is full of disruptions. Some trips go smoothly and quickly, while others end up with cancelled flights and unplanned stops. In my case, I spent the night in Chicago because my American Airlines flight there from Toronto was delayed by several hours. How American handled this delay is a case study in effective customer service. It also helped that I knew what the airline would - and would not - do for me in this situation...

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Are fuel surcharge fees devaluing your miles?

In recent years, airlines have become addicted to fee revenue. When oil prices spiked in 2008, airlines began instituting fuel surcharges. These charges were a way for the airline to collect additional revenue per ticket without actually raising the fare. While simply raising fares would have been an honest, transparent response to higher fuel costs, airlines chose the low road, hiding these fees under labels like "YQ charge"...

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